LEISURE GROUPS 

Kuoni Destination Management works with travel agents and other retail operators to create custom tours for communities of travellers who share a common interest.  We specialise in organising cultural, religious and adventure group trips as well as in tours for students, the elderly, governmental institutes and commercial organisations.

Flexibility and creativity are at the heart of what we do. Thanks to our international experience and extensive local destination know-how we can provide unique travel arrangements.

We analyse the needs of our clients and propose personalised programmes in accordance with group size, budget and the planned activities. We will learn as much as possible about your goals and business needs, what works for you and what doesn’t, and we won’t stop until we have exceeded your expectations.

Your client’s tastes and demands are in a constant change. That’s why our experience destination insiders are on the permanent look-out for new and attractive venues, services and activities.

Our key account managers will assess ideas and products and pick those which they believe will give your travel programmes the sought after competitive advantage.

Amongst our services to series and ad-hoc groups we offer:

• luxury and deluxe tours
• special interest tours
• culture arts and architecture tours
• sightseeing tours
• guide services
• meet & greet
• personalised care and attention and courtesy calls
• customer service and support 24hrs/365 days a year emergency contacts
• multi-lingual staff

Muslim groups

We offer comprehensive and all inclusive travel and event service for Muslim groups and individuals to Europe and the rest of the world.  The full service range for Muslim travelers is to access to more than 150 Halal restaurants in Europe which serve food cooked by Islamic rules as well as prayer hours in over 70 mosques in Europe.

Additionally, certain cities off Malaysian or Indonesian tour guides and a 24-hour customer and emergency number, staffed with multilingual employees.

One and the same partner globally

Due to our extensive and continuously expanding network of sales offices and Destination Management Companies, we have the unique capacity to accompany leisure groups on their international travels.

Quick response times

You receive quick and detailed answers to all your requests. Our global state-of-the-art IT solutions link all our offices together and provide instant access to comprehensive product, service and destination know-how.

Enhanced itinerary

Our innovations in product development bring new destinations and features to your travel programme.

Assured customer satisfaction

Our staff has already experienced your itinerary first hand. All services are hand-picked by our local purchasers. Their specialised local destination know-how and professional relationship with hotels, transportation companies, multi-lingual tour guides and other local services allow a continuous and stringent quality control and assure you customer satisfaction.

Best possible prices

Our large buying volume as one of Europe's biggest travel companies gives us access to the lowest rates from our suppliers. Our competitively priced programmes allow us to match all arrangements to your specific budget and business requirements.

Full control of the itinerary

Our multi-lingual and highly flexible operations staff constantly monitors your group and provides customer service and support 24hrs/365 days a year. Our customised IT solution allows us to efficiently execute real-time reservations and monitor changes of itinerary anywhere in Europe.